1. Why Was My Order Not Successfully Paid?

Payment failures can occur for various reasons, including but not limited to:

1) Bank's payment security protection;

2) Network error;

3) Cookie issues;

4) Insufficient funds;

5) Expired card;

6) Incomplete or incorrect card number;

Here are some suggestions that might help you successfully complete your payment:

1) Contact your bank – Inform them that the transaction is authorized by you and request payment approval;

2) Retry after 24 hours – If you have attempted payment three times with the same card, please wait 24 hours before trying again or use a different card;

3) Refresh & clear cookies – Reload the page or clear your browser’s cookies before attempting payment again;

4) Check card details & balance – Ensure your card is active, has sufficient funds, and that the card number is entered correctly;

5) Use PayPal as an alternative – If credit card payment is unsuccessful, you can also complete the payment via PayPal;

2. How Do I Cancel My Order?

If you need to change or cancel your order, please contact us at service@gracetoy.com within 24 hours of your purchase. We will confirm whether your order can be canceled or changed and get back to you as soon as possible.

In most cases, orders are processed and shipped the same day to ensure fast delivery. Therefore, it may not be possible to cancel or change an order once it has been submitted.

3. Can't Find an Answer to Your Question?

If you couldn't find the answer to your question on our site, please feel free to contact us:

Email: service@gracetoy.com;

LiveChat: If we are online, we will respond quickly. If we are offline, you can leave a message, and we will get back to you within 24 hours on business days.